9:00 am to 18:00
Talk to us now
GR :003022 4122120
Visit our offices
Alia Luxury Suites Haraki Rhodes 85102, Dodecanese Greece
Send us an email
contact@aliahotelservices.com
Monday-Friday
09:00 to 18:00

Mystery Check

Mystery Check

The Mystery Check offers a great opportunity of seeing a hotel from the guests’ perspectives and making objective evaluations to improve performance

 

  • Audit on basis things discuss with management
  • Documentation of all quality requirements from check-in, room facilities, staff and service to the garden
  • Evaluation of the individual categories to astandardised scoring system
  • Additional photographic material and detailed descriptions
  • Concrete recommendations
  • An detailed preparation on basis of quality data and websites
  • Three-day visit by checker
  • Written and photographic documentation & analysis
  • Personal debriefing on findings at the hotel
  • Detailed, comprehensive report and presentation
  • Three-day follow-up visit within six months
  • Review of measures implemented since last Mystery Check